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“Ancestry.com Scam” Explained

Ancestry.com scam. Heard of it? A lot of people claim that Ancestry.com is just a scam operation, and they definitely have reasons for it—often good ones as well. But if you’re really interested in building your family tree and researching your roots, hopefully you’ve truly done your homework and discovered that there is no such thing as an Ancestry.com scam. Everything is completely legitimate. So why do some people cry wolf—or in this case, “Ancestry.com scam?” It’s because they don’t understand this simple process: how to cancel. What a shame! Can you imagine turning down a car because you don’t understand the different between an automatic or manual transmission? Can you imagine turning away a house because you don’t understand the real estate process? Researching your roots and building your family tree is so important—and there truly is no better resource out there—so why would you avoid Ancestry.com simply because other people don’t know how to cancel? That’s right, if you know how to completely cancel your subscription, you can avoid most frustrations that people complain about when using Ancestry.com to build a family tree.

Ancestry.com Scam Avoidance: Cancellation Process

Of course, those who cry Ancestry.com scam are partly justified because the process is slightly confusing. If you remember this simple rule, you should be okay: You always get a seven digit cancellation number if you cancel correctly. If you don’t have this number, you didn’t actually cancel (that’s why some people claim Ancestry.com is a scam—they get billed for a renewal even though they think they cancelled).

If you need to cancel for any reason, there are two ways to do it:

1) Call customer support at 1-800-Ancestry.

2) Follow the online cancellation steps. See the video below to see the steps in action.

Ancestry.com Scam Click on the full screen button to watch the video using your entire computer screen. You can also double-click the video to watch it full screen.

That’s it! So what are you waiting for? Don’t let other people scare you out of one of the best opportunities of your life—researching your roots. Start filling out the family tree below, and you’ll discover that not only is Ancestry.com the best genealogy resource out there, it’s also completely legitimate!

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Written by Jeff Baker

Disclaimer: Ancestry.com did not create and does not promote or endorse the content on this site. As such, information on this page should not be accepted as true until you verify its accuracy on the official site. We do, however, believe it to be accurate at the time of writing and intend it to be useful. We also strongly believe in Ancestry.com and strongly advocate its use to genealogy enthusiasts. If you find the content on this site helpful and don’t already have an account, why not support both by clicking on the affiliate link on this page. This will allow you to get access to their incredible databases, and we will receive a small commission in order to maintain this site.