From time to time, we receive questions about Ancestry.com. We do our best to answer questions when we receive them. This page is to display some of the more common questions we receive. If you have a question you would like us to answer, please email us: help (at) familytreeshortcuts.com. (Replace the “(at)” with a “@” symbol.) Remember that we have no official relationship with Ancestry.com, and the customer service team at Ancestry.com is usually always the best resource for questions.