Family Tree Shortcuts


From time to time, we receive questions about We do our best to answer questions when we receive them. This page is to display some of the more common questions we receive. If you have a question you would like us to answer, please email us: help (at) (Replace the “(at)” with a “@” symbol.) Remember that we have no official relationship with, and the customer service team at is usually always the best resource for questions.

I started a family tree, but when I logged in later it was completely missing.

Will I be charged for being a registered guest?

I tried to cancel but the cancel link as shown in the video wasn’t there.