Family Tree Shortcuts

Help Navigating’s Website

Suppose you’re plugging along, looking for birth records or military records, and you come up against a problem with the website that you’re not sure how to surpass. It’s frustrating when you’re trying to research your ancestors and the website doesn’t work the way you think it should. has done an excellent job of creating a state-of-the-art web utility that allows for tons of different things. The problem is, sometimes it can seem so complex that it is actually a stumbling block. That’s why it’s important to know where to go for help.

The first thing that you can do is contact the support team at 1-800-Ancestry. They’re extremely helpful and pleasant—a nice change from other companies’ call centers. The customer service team can help you understand how to use the website. If there is actually a problem with the site that isn’t working correctly, then the customer service rep that you speak to can often get in touch with a tech member to sort things out for you.

If you want to get things sorted without the help of a customer service rep, you can use the knowledge base articles provided on the site. If you need help fast, there’s no better resource. The knowledge base covers nearly every “How-To” you could want. Just click the little Help button in the top right of any page on See the video below for an example.

Click on the full screen button to watch the video using your entire computer screen. You can also double-click the video to watch it full screen.